Items returned to us without notification will not be eligible for a refund or exchange. Remember, if you would like to return or exchange your item, you must contact us before sending it back.
If you cannot find your RMA, one may be obtained by contacting us by phone or email.Īll returns will be subject to a 15% restocking fee. This RMA number is usually written on the bill of lading (issued by the mail carrier's shipping department) or somewhere on the packaging. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. Special order returns are at our discretion on a case by case basis. These items should be in their original packaging and have their serial number or UPC. You may return most new, unopened items for a full refund within 30 days of delivery.
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